Frequent ASKED questions

Do you have any question?

We are here to help.

  • What is the attention hours?

    Our office hours are from 9 am to 6 pm Monday through Friday, and Saturday from 9 am to 2 pm.

  • How can I book a tour or experience?

    To book a tour or experience with us, you must have previously contacted us through our channels (website, social networks or whatsapp) to provide you with a quote and secure your space with an advance payment.

  • Do you have a minimum or maximum capacity for tours or experiences?

    Yes, our capacity depends on each tour or experience. Contact us for the specifications.

  • How long in advance should I book?

    In order to provide you with the best experience, our recommendation is to make the reservation at least 2 business days in advance to ensure availability.

  • Can the tour or experience be canceled or rescheduled?

    Each tour and experience is personalized, therefore, the change and cancellation policies vary individually, which will be sent to you in the quote.

  • Do you have security protocols?

    We have protocols and security measures in all our services, thus ensuring the well-being of our travelers and communities to visit.

  • Should we bring something extra?

    Each tour and experience is personalized, so it will depend on which one you choose, however, we always recommend bringing cash for extraordinary expenses since not all our destinations will find ATMs.

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